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Avaamo Agent Assist

Avaamo Agent Assist

by Avaamo Inc
5.0
1 reviews
590
users
Published
February 14, 2025

Screenshots

Avaamo Agent Assist screenshot 1
Avaamo Agent Assist screenshot 2
Avaamo Agent Assist screenshot 3

Description

Avaamo Agent Assist is an AI powered, Contact Center agent assistant that provides live assistance from call acceptance, seamlessly integrates with CRMs and knowledge bases. Real-time analysis ensures contextually relevant information, saving time for agents and customers. Its capabilities include: 1. Live Call Transcription: Real-time, high accuracy automated live transcription for agent reference. 2. Automatic Recommendations: Real-time suggested responses and next best actions. 3. AI Knowledge Assist: Actively listens to conversations and automatically offers real-time recommendations from your knowledge bases. 4. Automation & RPA: Automates backend tasks directly from the conversation. 5. Summarization: Compresses extended conversations into brief summaries, highlighting essential details and decisions. 6. Call Tagging: Detects and emphasizes key topics and entities in conversations in real-time for a swift summary of central themes using an extensive tag library. 7. Translation: Translates conversations in real-time in several languages.
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Quick Info

Version
1.17
Size
96.85KiB
Price
Free
Type
Extension

Categories

Languages

English