Markprompt Agent Assist for Chrome

Markprompt Agent Assist empowers customer support teams to streamline their workflows and enhance response quality. With Agent Assist, your team can effortlessly: - Extract Case Information: Instantly pull relevant case details to understand context at a glance. - Draft Replies and Troubleshooting Procedures: Generate well-structured responses and guides agents to address customer issues faster. - Analyze Sentiment, Urgency, and Customer Effort: Gain insights into the state of the interaction and prioritize urgent cases. - Retrieve Related Articles: Find relevant knowledge base articles or similar cases, aiding quicker resolutions. - Search Across Your Knowledge Base: Easily locate answers from your organization’s resources without leaving the platform.