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Automatically checks the 'PAUSE AGENT DIALING' checkbox on Telesero Suite platforms to streamline agent workflow. v1.0.1: Fixed issue with hang up button interference
Convoso Insight Lens transforms your Convoso reporting dashboard by automatically calculating and displaying key performance metrics. WHAT IT DOES • Automatically detects report tables on Convoso pages • Calculates APPT % (Appointments / Contacts) • Calculates LXFER % (Live Transfers /...